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Questions?
We understand that working with a Virtual Assistant may be a new experience for you, so we’ve put together answers to some of the most common questions. Whether you’re wondering how a VA can support you, what tasks you can delegate, or how our services work, you’ll find everything you need to know below. If you have any other questions, feel free to get in touch!
What is a Virtual Assistant (VA)?
A Virtual Assistant is a professional who provides administrative, organisational, and support services remotely. This can include diary management, travel arrangements, email handling, research, and much more—allowing you to focus on high-priority tasks.
How can a VA help me?
A VA can save you time by handling time-consuming tasks such as inbox and calendar management, document preparation, travel planning, and personal administration. Whether you're a business owner, executive, or entrepreneur, a VA helps streamline operations and improve efficiency.
How do we communicate?
​We use a variety of communication methods to suit your preferences, including email, phone, WhatsApp, Slack, Zoom, and project management tools like Asana or Trello.
What are your working hours?
Our standard working hours are 9am-3pm, Monday - Friday, but we are flexible and can discuss bespoke arrangements depending on your needs.
Will I have the same VA every time?
Yes, you will have a dedicated VA who gets to know your business, preferences, and ways of working, ensuring a seamless experience.
How do you handle confidential information?
Discretion and security are our top priorities. We adhere to strict confidentiality agreements, use secure document-sharing platforms, and follow best practices for data protection.
Can you work with my existing team?
Absolutely. We are experienced in collaborating with in-house teams, external suppliers, and other professionals to ensure smooth workflows and efficient operations.
I know I need help but I don't know what with -where do I start?
If you’re unsure where to start, begin by identifying what’s taking up your time. Are there tasks you find repetitive, time-consuming, or outside your expertise? Common areas where a VA can help include inbox and calendar management, admin and organisation, travel planning, personal support, and research. Try tracking your tasks for a week to see what could be delegated. If you're still unsure, get in touch - as part of our onboarding process we help you pinpoint where support would make the biggest impact.