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Privacy Policy

This Privacy Policy explains how we, LeBlond VA, collect, use, disclose, and safeguard your personal data when you visit our website www.leblondva.co.uk or engage with our services as a virtual assistant. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (UK GDPR) and other applicable data protection laws in the UK.

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1. Data Controller

LeBlond VA
Email: karen@leblondva.co.uk
Phone: 07824700041

As the sole trader and data controller, we determine the purposes and means of processing your personal data.

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2. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and business details.

  • Financial Information: Billing address, payment details (e.g., credit card information).

  • Communication Records: Any communication or correspondence we have with you, including emails and phone calls.

  • Usage Data: IP address, browser type, device type, pages visited on our website, and other technical data.

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3. How We Use Your Data

We use your personal data for the following purposes:

  • Providing Services: To communicate with you, deliver the services you request, and fulfill contractual obligations.

  • Marketing and Communications: To send you information related to our services, promotions, or updates (you can opt-out of these communications at any time).

  • Billing and Payments: To process payments for services rendered.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

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4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds under the UK GDPR:

  • Contractual Necessity: To fulfill our contractual obligations and provide our virtual assistant services.

  • Consent: When you have given us consent to use your data for specific purposes (such as marketing communications).

  • Legal Obligation: To comply with legal and regulatory requirements.

  • Legitimate Interests: To manage our business and improve our services, provided these interests do not override your rights and freedoms.

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5. How We Share Your Data

We may share your personal data with third parties under the following circumstances:

  • Service Providers: We may share your data with third-party service providers who assist us in delivering our services (e.g., payment processors, website hosting, email marketing).

  • Legal Requirements: We may disclose your data if required by law, to comply with a legal obligation, or to protect our rights.

We ensure that any third parties we share your data with comply with UK GDPR and other relevant privacy laws.

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6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer required, we will securely delete or anonymize it.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.

  • Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.

  • Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.

  • Right to Data Portability: You can request that we transfer your personal data to another organization or to you in a structured, commonly used, and machine-readable format.

  • Right to Object: You can object to the processing of your data in certain situations, such as for marketing purposes.

To exercise any of these rights, please contact us using the details provided above.

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8. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

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9. Cookies

Our website uses cookies to improve user experience. Cookies are small text files placed on your device that help us analyze website traffic and provide certain functionalities. You can adjust your cookie preferences or block cookies through your browser settings. For more information, please refer to our [Cookies Policy] (if applicable).

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10. International Transfers

As a sole trader, we do not intentionally transfer personal data outside the United Kingdom or the European Economic Area (EEA). If this changes in the future, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

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12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your rights under the UK GDPR, please contact us at:

LeBlond VA
Email: karen@leblondva.co.uk
Phone: 07824700041

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